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Real Estate · Field Insights
Market Analysis · Chicago Pilot

PropTech · United States

Last year Americans spent ten weeks on average looking for a home. The $1.6 trillion market that resulted still runs on a filter form.

Working with realtors in Chicago, we stopped asking buyers what they wanted and started reading what they actually click, save, and skip, then turned it into a recommendation engine for homes, the way Spotify reads taste in music.

Field Case StudyChicago residential marketBy Yashesh BhartiMay 2026
StrategyAI TransformationMarket PositioningExecutive Insights

Americans bought about 4.1 million existing homes in 2025. At the national median price, that is roughly $1.6 trillion changing hands, close to the size of Spain's entire economy, spent one house at a time. Almost every dollar of it moved through a search that now takes a median of ten weeks, and a majority of buyers say the hardest part of the whole thing is just finding the right home. The biggest purchase most people ever make still starts with the same four boxes: price, beds, baths, ZIP code. Those boxes are the problem.

Here is what the boxes miss. Picture a couple in Chicago with a $550,000 ceiling and a saved alert for three-bedroom listings in Lincoln Square. Six weeks in, they have toured seven homes and put an offer on a two-bedroom greystone in Logan Square. Their own filters would have hidden it twice over, on price and on bedroom count. Their filters described the house they thought they wanted. Their clicks described the house they bought. Everything expensive about the home search lives in that gap.

10 wksMedian home search in 2025, up from 8 weeks in 2020
56%Of buyers say finding the right home is the hardest part of buying
88%Of buyers still close with the help of an agent

Exhibit 1

The home search keeps getting longer, even as buyers tour fewer homes before they buy.

Median search
2020
8 weeks
Median search
2021
9 weeks
Median search
2022 to 2025
10 weeks

Over the same window the typical buyer toured a median of six to seven homes, down from eight a year earlier. Source: NAR, Profile of Home Buyers and Sellers, 2020 to 2025.

The ProblemThe search is built on what buyers say, not what they do

Every listing portal works the same way. A buyer types a maximum price, a bedroom count, and a ZIP code, and the system hands back everything that survives those hard filters. The model treats a stated preference as a fact. In real life it is closer to an opening bid, and the whole search inherits three faults from it.

The filter throws away the home that would have closed. Hard filters subtract. A $550,000 ceiling deletes the $565,000 listing the buyer would have loved; a three-bedroom rule hides the two-bedroom with a finished basement that fits the same family just fine. Because buyers routinely transact outside the box they drew, the filter discards its best candidates first.

The agent is working from a hunch. A typical tour list comes out of a fifteen-minute intake call and a folder of links the buyer happened to forward. The agent reads taste by instinct and only recalibrates after a wasted Saturday reveals that the buyer quietly hates galley kitchens. There is no structured read of what this person actually responds to.

Time leaks at every wrong showing. Ten weeks and a run of poorly matched tours are costly on both sides. The buyer burns evenings and momentum. The agent burns windshield hours that do not pay until something closes. Since the 2024 commission settlement, that unpaid time is harder to justify, because buyers now sign a written agreement and negotiate what their agent earns out in the open.

The strange part is that buyers are already generating the answer. Almost everyone searches online first, yet the system does almost nothing with the trail they leave.

Exhibit 2

Nearly every buyer searches online, but only about half end up buying a home they found there.

Used the internet
to search for a home
~100%
Ranked their agent
the most useful source
85%
Bought a home
they found online
52%

The average Zillow visit runs about five and a half minutes across eleven pages, every click a signal that today goes unused. Source: NAR, 2025; Zillow / iPropertyManagement, 2023 to 2024.

A buyer's clicks are a more honest description of the home they will buy than the filters they set to find it.

The SignalEverything an agent needs is already in the browsing trail

The behavior a buyer leaves behind while browsing is a running, honest record of preference. Dwell time, saves, return visits, how deep they scroll into a photo gallery, the listings they dismiss in under a second. All of it carries information the filter form never captures. Read together, those signals decode into the attributes an agent would otherwise spend weeks guessing at.

Exhibit 3

Everything an agent needs to know is already in what a buyer chooses to look at.

The signal

Dwell time and the price band they linger on. Which listings hold attention, and at what price.

What it reveals

Purchasing power. The price tier a buyer truly engages with, which often sits above the ceiling they typed.

The signal

Bedrooms, yards, single-level, school radius in the saved set. The features that keep recurring.

What it reveals

Family size and life stage. Growing household, downsizer, first child on the way, aging in place.

The signal

Geographic spread of views and saves. Where attention clusters across the map.

What it reveals

Area affinity and commute tolerance. The real search radius, not the one ZIP they entered.

The signal

Repeated style and era across liked homes. Greystone, bungalow, mid-century, loft, new build.

What it reveals

Architecture genre. The aesthetic cluster a buyer keeps returning to, well below the beds-and-baths layer.

The signal

Interior gallery dwell and reno listings opened. Where the eye rests inside the home.

What it reveals

Finish appetite, light, and layout. Turnkey or fixer, bright or cozy, open plan or closed rooms.

The signal

Sub-second skips and repeat re-views. What gets dismissed instantly, and what gets opened again.

What it reveals

Deal-breakers and urgency. Hard nos (busy street, no parking) and the shortlist a buyer is ready to act on.

Signal taxonomy drawn from anonymized browsing data in the Chicago pilot. Illustrative mapping for discussion; to be validated against closed transactions.

Streaming worked this out a decade ago. Spotify never asks what music you like; it watches what you play, replay, and skip, then groups you with listeners who behave the same way and serves you the next song from inside that group. We built the same machinery for homes and call it the Housing Taste Graph: a model that learns a buyer's preferences from behavior, sorts homes into granular genres instead of bedroom counts, and matches buyers to listings the way a streaming service matches a listener to a track.

Why It WorksRecommendation engines already run the markets real estate hasn't touched

This is not a bet on an unproven idea. It is the last large consumer market still running on declared preference while everyone else moved to revealed preference years ago. The numbers from those other markets are blunt.

Exhibit 4

Recommendation engines drive most of what people watch and a third of what they buy. Home search still runs on filters.

Netflix
share of viewing
75%
Amazon
share of purchases
35%
Home search today
filters, no recommendation
~0%

Share of activity attributed to algorithmic recommendation. Source: McKinsey & Company, recommendation-systems analysis (Amazon, Netflix).

The engines pay for themselves. Netflix has put the value of its recommendation system at roughly $1 billion a year, almost all of it from keeping subscribers who would otherwise drift away. Salesforce found that shoppers who engage with a recommendation convert at about 4.5 times the rate of those who do not. McKinsey pegs the revenue lift from good personalization at 5 to 10 percent. Three things make the approach hold up when you move it to housing.

What buyers do beats what they say

Typed preferences are aspirational. Behavior is honest, and it is expensive to fake. Dwell time, saves, and re-views accrue continuously, so the profile sharpens with every session instead of going stale the moment an intake form is filed.

Genres are learned, not declared

Embeddings sort homes by latent style (the felt difference between a Logan Square greystone, a Streeterville high-rise, and a new-construction infill) rather than the beds-and-baths fields a buyer can name. This granular genre layer is where most of the matching value sits, and it is exactly what a filter cannot see.

Collaborative filtering solves the cold start

The hardest moment for any recommender is a brand-new user with five clicks. Clustering that buyer against established taste groups produces a useful shortlist before they have said much of anything, then refines it as their own behavior comes in. It is the same logic behind "listeners like you."

Coded to SolutionEach wall maps to a capability that removes it

The Housing Taste Graph answers the three faults in the conventional search one for one. Every capability exists to take down a specific wall.

Exhibit 5

Each wall in the conventional search maps to a specific capability in the Housing Taste Graph.

The wall

Hard filters discard the homes that close. Subtractive search hides the best candidates.

Coded to

Revealed-preference ranking. Constraints learned from behavior, used to rank every listing rather than delete most of them.

The wall

The agent works from a hunch. Taste is read by instinct off a short call.

Coded to

A taste profile on one card. Genre, budget band, area affinity, size, finish, and deal-breakers, in the agent's hand before the first tour.

The wall

The cold start. A new buyer with five clicks looks like everyone.

Coded to

Collaborative filtering across clusters. Buyers who converged on these homes converged on those, so recommendations are useful from the first session.

The wall

Time leaks at every wrong showing. Tours get booked before fit is known.

Coded to

A curated tour set. A ranked shortlist tuned to the buyer's cluster, refreshed as new signal arrives.

Architecture mapped to barriers observed in the Chicago pilot. Capabilities described as designed; performance to be validated in field pilots.

The ImpactFewer wrong showings, and the close pulled forward

The point of all this is simple: get the right homes in front of the right buyer sooner, so the agent spends Saturdays on tours that convert. In the Chicago pilot we model the change as a funnel. More buyers reach a genuine fit, more reach an offer, and the search compresses.

Exhibit 6

Curating the tour list lifts the share of buyers who reach an offer and pulls the close forward.

Conventional search

Active buyers100
Toured a genuine fit62
Reached an offer30
Closed18

Housing Taste Graph

Active buyers100
Toured a genuine fit80
Reached an offer44
Closed27

Indexed to 100 active buyers. Modeled target for the pilot: the ten-week median search compressed toward six weeks, and roughly seven tours cut to four. Illustrative model for proposal purposes; to be validated against closed transactions in the Chicago pilot.

The FlywheelWhy the lead widens once it starts

  1. 1Every view, save, and skip trains the model.Each buyer's taste vector and the shared genre map both sharpen with use.
  2. 2Sharper genres mean better shortlists.Tours convert at a higher rate and offers come sooner, which is the outcome agents actually get paid for.
  3. 3Faster closes pull agents in.An agent who closes in six weeks instead of ten brings their next buyer onto the platform.
  4. 4More buyers deepen the data.Cold-start recommendations get sharper for the next person who shows up with five clicks.
  5. 5The genre map gets finer.New styles and micro-neighborhoods emerge, and the lead over filter-based search keeps growing.

The WindowThe conditions just converged

Three things have lined up at once. The clustering and embedding tools that once needed a research team are now cheap and fast. The browsing data to train them already exists, generated on every portal. Zillow alone treats the space around the transaction as a market worth roughly $187 billion. And the 2024 NAR settlement, born from a $1.78 billion jury verdict and settled for $418 million, has put agents under real pressure to prove their worth now that buyers sign for their services in writing. A tool that closes deals faster has never been easier to sell.

The money is moving the same way. The global PropTech market sits near $47 billion in 2025 and is on track for roughly $104 billion by 2030, growing about 16 percent a year, with residential the largest slice. More than 750 startups are already building AI tools for real estate. The buyer was always ready; the technology and the incentives finally caught up.

The home search is the last big market still asking people what they want instead of watching what they do. The first mover that reads the browsing trail, clusters it, and hands agents a shortlist that closes will set how this category works for the next decade.

A note on figures. Market size and buyer behavior are sourced: existing-home sales volume and median price from NAR and Statista; search duration, homes toured, agent reliance, and online-search behavior from NAR's Profile of Home Buyers and Sellers and Zillow; recommendation-engine shares from McKinsey; conversion and personalization lift from Salesforce and McKinsey; PropTech market size from industry research. The signal taxonomy, the impact funnel, and the time-savings targets are modeled and illustrative, shown for discussion and to be validated against closed transactions in the Chicago pilot.
Housing Taste Graph: a revealed-preference recommendation layer for residential real estate, piloted with realtors in Chicago. Written by Yashesh Bharti.
NAR, 2025 Profile of Home Buyers and Sellers (November 2025); Existing-Home Sales reports, 2025 to 2026.
Statista, U.S. existing-home sales volume and median price; World Bank, Spain GDP, 2024.
McKinsey & Company, recommendation-systems and personalization research; Salesforce Shopping Index, 2023.
Zillow / iPropertyManagement usage statistics; Redfin, buyer-agent commission data, 2025.
NAR commission settlement (March 2024, effective August 17, 2024); Market.us / Research and Markets, PropTech market forecasts, 2025 to 2030.
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